Thank you for choosing an IU Department of Medicine physician for your medical care. We know that health insurance and medical bills can be confusing. We are here to assist you with your questions and concerns.

The information below is designed to provide general guidance regarding our billing process. If you have specific billing issues you would like to discuss, please contact our customer assistance line at 1-800-353-8632.

How you can make the billing process smoother:

1) Bring all insurance information with you at the time of your visit. It is important for the registration staff to have access to your insurance card at each visit. We may scan or copy your card for our records.

2) Know your benefits. You should know what your insurance plan covers, whether our physicians are in your network, and whether you need approval in advance to be referred to us. Knowing this information and following your plan's rules will prevent you from having unexpected out-of-pocket expenses.

3) Let us know in advance if you need financial assistance. We are here to help and may be able to offer you assistance. Please call our customer assistance line to find out about our assistance process. These conversations are best handled prior to your visit. That way you can know in advance what discounts you qualified for and we can make adjustments prior to your statement being sent.

Payment at Time of Service:

Unless prior arrangements have been made, you are responsible for payment of your insurance co-pay and for any services not covered by insurance on the day of your appointment. You may also be asked to pay for any outstanding patient due balances at that time.

If you are worried about paying your medical bills due to financial hardship or if you have no health insurance, we may be able to offer assistance. Please contact our customer assistance line to speak with a financial counselor about discounts or payment plans. If you have been approved for IU Health financial assistance or Wishard Advantage, we will accept their discount level for physician services provided at their practice sites.

Billing Process:

When your insurance company receives our claim for your services, they will send you an Explanation of Benefits (EOB) informing you of our charges, their payment amount, and what you are responsible to pay due to copayment or deductible. We will also receive an Explanation of your benefits from your insurance company. Following responses from all insurers, we will send you an itemized statement. It will detail any payments we have received, adjustments we have taken, and what additional payment you are responsible for. You will not receive a statement from us, if your insurance paid us in full.

If you received your care in a hospital setting, or in one of our hospital clinics, it is possible that your insurance information did not make it to us. Therefore, if you believe you are being billed for something that should have been paid for by your insurance plan, please call our customer assistance line. Our account representatives are available to assist you from 8am to 4pm Monday through Friday.

Multiple Statements:

When you receive services from our providers, your statement will come under the name of our practice plan, University Medical Diagnostic Associates (UMDA). The billing you receive from UMDA is specifically for those professional services provided by the physicians and staff in the Department of Medicine.

If you received services in one of our facilities (hospital or surgery center) you may receive multiple bills. The Hospital and Ambulatory Surgery Center charge separately for facility expenses, including labs, x-rays, etc. You may also receive additional bills from other Departments at Indiana University.